Fix ‘An unknown network error has occurred’ on Instagram

Updated on 23 May 2020 by

An Unknown Network Error Has Occurred fix for Instagram is now available for download. If you are one among the millions and millions of Instagram users who use the platform every day, then you must have definitely come across this issue at least once. If you are facing this issue at the moment and are looking for a solution for An Unknown Network Error Has Occurred error, then you are in the right place.

This particular error appears when you are trying to login to your Instagram app from your mobile phone. What is more interesting is that it only appears when you try to login via the app from mobile devices and does not occur when you try to login from the desktop (well, most of the times).

If you are trying to figure out why this error has occurred, then you may not find any such. The reason is, Instagram does not provide us with any information at all as to why you are being shown this error. No error code, no reason, no help text, nothing. You are simply shown the error which says An Unknown Network Error Has Occurred in the popup.

Well, not to worry, this happens all the time on Instagram. Now, let us take a look at all the possible ways by which we can resolve the “An Unknown Network Error Has Occurred” error on Instagram.

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Fix An Unknown Network Error Has Occurred Instagram Error

In the below troubleshooting guide, we have laid out all the possible options which you can try to get rid of this error. If one of them does not work, please try the others. What works for someone may not work for the other and vice versa.

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1. Restart Your Device

The easiest and most straight forward method to get rid of Instagram Unknown Error is by restarting your mobile device. Simply press the Power Button on your device and click on Reboot. Once you have restarted the device open the Instagram app and enter your login credentials. See if you are able to login to your Instagram account on your mobile.

2. Check Internet Connection

Sometimes this particular error can occur as a result of your internet connection as well. If you have poor internet connectivity where the connection constantly fluctuates, then there is a good chance that you will end up facing this error while trying to login to the Instagram app on your mobile device.

We suggest you connect to you different network where the connection strength is excellent and try reconnecting again. If you are currently on Wifi, we recommend turning off your router for 5 minutes and restart for a good connection. See if you are able to login to your Instagram account on your mobile.

3. Clear Data & Cache

This solution has worked out for most people than the others. If none of the above methods have worked out for you, we are pretty sure that this method might just be the one for you. Sometimes cache files of the Instagram app which gets stored on the device can also cause this error, and the easiest way to fix that is via clearing the cache files on Instagram.

  • Go to Settings > Applications of your mobile device.
  • Scroll down the list and look for the Instagram application.
  • Tap on it to open.
  • Click on the Clear Cache button.
  • Next, tap on Clear Data.
  • Close the settings and open the Instagram app again.
  • Log in to your account.
  • See if you are able to login to Instagram app from your mobile device.
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4. Check Date & Time of Device

If Date & Time is not properly set on your mobile device, then you might face te An Unknown Network Error Has Occurred issue on the Instagram app. So, here all you have to do is simply open Settings on your mobile phone and go to Date & Time section. Set Date & Time option to automatic and save the settings.

5. Update the Instagram App

If any of the above methods have not worked for you then here is another fix for you to get rid of this error. Make sure you are running the latest version of the Instagram app. More often than not, outdated apps cause so many issues than you might possibly imagine.

Open Google Play Store on your mobile phone and search for the Instagram application. Click on the Update button if you see one and wait for the update to complete. Once the update is complete, open the app and see if you are able to login to your account.

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6. Check Instagram Server

If any of the above methods have not worked for you, then there is a good chance that Instagram’s servers are down. If the Instagram server is down, then you will face Unknown Network Error, and there is nothing you can do about this to fix the error. All you can do is to wait for Instagram to fix whatever issue they are facing.

This error would be fixed only when Instagram’s server is up, and working fine. While you are waiting, you can make use of websites like DownDetector, to check the Instagram server status. If it reports that Instagram is down, then you just have to wait till Instagram servers are up and running again.

Final Words

We hope the methods listed above helped you solve the ‘An unknown network error has occurred’ error on the Instagram app. When you are using a service as big as Instagram which is used by almost a billion users all around the world, hiccups are supposed to happen.

If you need any help with resolving the above issue or if you have any queries regarding the steps mentioned above, feel free to drop a comment below. We will try to help you solve the ‘An unknown network error has occurred’ error on the Instagram app.

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